Home -> Chapters from Class Text > 16. Troubleshooting Operating Systems

Lesson plan: Chapter 16 - Troubleshooting Operating Systems

Learning objective: You will identify and apply troubleshooting procedures for common Windows operating system issues, distinguishing between software and hardware-related symptoms. They will evaluate scenarios to determine appropriate solutions and rule out hardware problems when necessary.

Student-facing objective: By the end of this lesson, You will know how to troubleshoot common Windows problems and tell if they're caused by software or hardware.

Standards: You can perform regular maintenance, keep your system updated, and be vigilant with respect to security, but inevitably something will go wrong. Sometimes the cause is human error, but quite often things simply go wrong with both software and hardware. Knowing what to check and how to address issues will be worthwhile. In this section you will look at several troubleshooting procedures for Windows that you can fall back on to get your systems up and running in a pinch. You are going to cover the most common symptoms that crop up when using Windows and how to troubleshoot them. Trouble with the hardware in your system can cause many of the same symptoms as the OS and applications, therefore to be a good troubleshooter, you will learn how to be able to recognize when you can and can’t rule out hardware problems.

Professor Messer Videos

Troubleshooting Windows (13:27)

Troubleshooting Solutions (14:49)